13 August 2014 Insurance

Aviva partners with Intana

Aviva has selected Intana, the claims and assistance division of Collinson Group, as a travel claims and assistance provider.

Under the arrangement, Intana will act as a strategic partner to Aviva, delivering claims services to Aviva’s customers in the UK. It will also work in partnership with Aviva to target additional travel business in the affinity market.

Martin Weintz, group head of Intana, said: “We are delighted to have been selected by Aviva. While Intana is a new brand, it is backed by many years of experience at both the corporate and individual levels. Our innovative approach to the customer journey matches Aviva’s ambition for their customers.”

Paul Sell, head of supply chain at Aviva, added: “We were impressed by Intana’s flexible operating model and innovation as well as their shared appreciation for our values and standards around the customer experience.  As a result, alongside our existing long-standing partner CEGA, we have expanded our partner panel to include working with Intana.”

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