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Year in review: 2020 - the year of the black swan event

As re/insurance leaders look back on 2020, they share their thoughts on the unprecedented past 12 months with Intelligent Insurer and consider how this will affect the year ahead. In exclusive insights, they also reflect on the debate over whether it was a black swan event, or more of a ‘grey rhino’, recognise the critical nature of advancing technology and express a real desire to return to face-to-face negotiations, as well as setting out their stalls for 2021.

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