Flying blind: document management ripe for overhaul

It’s not always just about the data—sometimes, it’s about the documents. That’s a key message from Warren Gunn, chief technology officer at TIW Group, the London-based insurtech, enterprise content management (ECM) and digital content-sharing solutions specialist.

As he told Intelligent Insurer’s online hub, while the issue of cybersecurity has hardly been ignored in the insurance sector, the focus is too narrow.

“Everyone thinks it’s all about the data and securing the database. What they generally forget are the files, the documents, the content…the whole dialogue,” Gunn said.

“The contracts and quotes and policies and everything that you use within the insurance lifecycle ultimately ends up in some hard copy or other and is signed,” he explained. Those documents contain a “huge” amount of data and sensitive information, he said. Yet they receive relatively little attention from a security point of view.

“No-one ever took the document seriously enough.”