Crawford & Company hires Zurich executive as global COO

Atlanta-based Crawford & Company, a provider of claims management solutions, has appointed Rohit Verma as global chief operating officer. He will report directly to Harsha Agadi, president and CEO of Crawford.

In the new role, Verma will have strategic, financial and operational oversight for Crawford’s diverse lines of business across Americas, Europe and Asia. His responsibilities will also include IT services, the company said.

Verma most recently served as the divisional executive for the south region of Zurich North America, where he was accountable for profitable growth and market execution. In his more than ten year tenure at Zurich, Verma also served in a number of executive management positions across underwriting, finance, strategy and general management.

Prior to joining Zurich, Verma was a management consultant with McKinsey & Company and Deloitte Consulting with a focus on insurance and financial services.

"Rohit is joining Crawford at an exciting time in our history as we deploy new technologies and service models that are enabling us to deliver positive outcomes for our customers and improve operating performance," Agadi said. "During his career, Rohit has worked across three continents, Europe, Asia and North America and has demonstrated success leading global teams similar to Crawford in delivering growth."

Verma commented: "Customers today are demanding distinctive services through more digital, analytic and intelligent business models and Crawford is poised to deliver those outcomes. I’m excited to join Crawford and work with a very talented team who is passionate about delivering customer value across its diverse lines of businesses and geographies."

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