Creating ‘bionic claims’ through strong employee engagement: Aviva Canada


Creating ‘bionic claims’ through strong employee engagement: Aviva Canada

Aviva Canada’s chief claims officer Bryant Vernon employed an array of engagement techniques to smooth the path for data analysis and automation at the firm.

In a bid to create a “bionic” organisation in the claims function of Aviva Canada, Bryant Vernon, chief claims officer at the insurer, said he had first to engage employees to overcome a “hostile environment” towards data and analytics.

Vernon was speaking during a fireside chat interview with moderator Bryan Falchuk, managing partner at Insurance Evolution Partners, in a session titled “Promote a Data-Centric Culture in Your Claims Department”, during Intelligent Insurer’s Claims Innovation USA: virtual event on October 26, 2020.

Vernon explained that when he first joined Aviva Canada about two-and-a-half years ago “data and analytics were in a hostile environment with a pocket of support in the financial and analytics team”.

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