Cutting claims times; transforming insurance: Markel

14-12-2021

Cutting claims times; transforming insurance: Markel

Allison Elzer, senior director of risk solution services, Markel

With its new app launching in December, Markel says technology can transform claims, streamlining incident responses and the customer journey, Allison Elzer tells Intelligent Insurer.

Sometimes speed is of the essence. That’s certainly the case for claims—a key priority for insurers. In Intelligent Insurer’s 2021 Claims Survey, 91 percent of executives said boosting customers’ experience was a primary goal. More than six in 10 (61 percent) were also planning to invest in new technology to support claims.

Markel is among them. This month (December 2021), the Richmond, Virginia, headquartered re/insurer is launching its new technology tool—Markel Risk Connect: an app-based incident response tool. It is already available for download from the Apple and Google app stores.

According to the senior director of Risk Solution Services, Markel’s “loss control department”, Allison Elzer, it’s about much more than customer convenience. She sat down with Re/insurance Lounge, Intelligent Insurer’s online, on-demand content platform, to discuss how technology is transforming claims.


Markel, Technology, Claims, Risk Solutions, Cyber, Insurance, Reinsurance, Allison Elzer, North America

Intelligent Insurer