Automation has the potential to transform the claims lifecycle. But, as the insurance industry shifts to a more digital mode of interaction, the question of how much automation is required has to be asked.
Matt Sheridan, senior director, product marketing and strategy at Duck Creek, a Boston-based provider of software as a service (SaaS) enterprise software to the property and casualty (P&C) insurance industry, explained: “Carriers want to be both customer-friendly and efficient.
“The challenge is determining the right mix of automation vs manual interaction, and being able to execute the pivot in the claims process at the right time.”
Sheridan will deliver a keynote presentation, “Business to Human: Configuring Claims to Meet Business Strategy”, during the first-ever Claims Innovation Virtual Event organised by Intelligent Insurer. Taking place at 11:20am–11:40am ET on Wednesday, October 28, the session will be moderated by Paul Carroll, editor-in-chief of Insurance Thought Leadership.
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