As the pandemic has accelerated greater digitisation in re/insurance, it’s no surprise that customers expectations have also changed, particularly around digital payment methods. Kevin Ostrander, from One Inc, says embracing such advances increases customer satisfaction and future-proofs the entire business.
Later today, Kevin Ostrander, executive vice president of sales at insurance software company One Inc, will be presenting during the first-ever Claims Innovation Virtual Event organised by Intelligent Insurer.
Ostrander will be taking part in a fireside chat—“Digitise Claims Payments to Save Costs and Improve the CX”—alongside Karen Furtado, partner at Strategy Meets Action, between 1:10pm and 1:30pm ET on Wednesday, October 28. Jennifer Overhulse, principal owner of St. Nick Media Services, will moderate the session.
Here’s a brief preview of what you can expect, from the issues surrounding the modernisation of claims payments to changing customer expectations and demands.
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