Claims professionals can get a bad rap but as Sue McCall, chair of the Society of Claims Professionals, tells Intelligent Insurer, it’s time for the profession to speak up about its achievements in the face of floods, fires and COVID-19.
“We’re working to increase the profile of the SOCP. I still meet people in claims who say ‘what is it you do at the society?’.” Society of Claims Professionals chair Sue McCall.
· Professional body expressly dedicated to claims
· Building public trust is a core objective for 2020
· Support for vulnerable customers a key pillar
· New Generation group brings fresh thinking
The society was quick to include a COVID-19 advice hub on its website when the outbreak began, and its chair Sue McCall is clear that the SOCP has big plans to continue to support its members in 2020.
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