Staking a claim: first movers will be the winners in the digital revolution

04-02-2022

Staking a claim: first movers will be the winners in the digital revolution

Jeff Saye, global practice leader for insurance claims, Genpact

The pandemic has changed the game for insurers, increasing the pressure on insurers to offer customers truly seamless experiences when it comes to policy purchase and servicing. Claims is at the forefront of this change, says Jeff Saye of Genpact.

“There’s change happening all around us, and that change is going to separate winners and losers,” according to Jeff Saye, global practice leader for insurance claims at Genpact.

“The ones who are open and drive change in their own organisation are those who are going to be a step ahead,” Saye said during an interview with Intelligent Insurer.com, the website and digital hub for news, interviews, analysis and debate.

This change isn’t just the result of the COVID-19 pandemic; it was already coming, he said. He has been with the New York-headquartered firm for over a decade, leading claims transformation initiatives across Asia-Pacific, EMEA and the US.


Genpact, COVID-19, Technology, Digital, Insurance, Reinsurance, Jeff Saye, Global

Intelligent Insurer