Insurers who seize new technologies to enhance their marketing, underwriting, claims payment, customer experience and other functions will steal a march over those who do not, says Mike Morrissey.
Each year I meet one-on-one with well over 100 insurance company CEOs, in around 25 countries. It’s the nature of my job, and it gives me a useful perspective on what our industry leaders are thinking, and what they see as opportunities, but especially what they see as challenges.
"Microinsurance growth has surged where mobile technology has been made part of the customer experience, a major change in distribution and processing."
Mike Morrissey, International Insurance Society, Firemark Investments, Technology