Technology is transforming claims and bringing the department to the forefront of the insurance business. As the revolution continues, the basics need to remembered. These were two key themes of a panel discussion comprising claims experts and sponsored by Liberty Specialty Markets.
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With in-person Monte Carlo cancelled, the industry will be doing many of its renewals discussions online. That might work for some, but with thorny issues to address, the industry needs to get back to meeting face to face, say insurers.