Could a common language break the silence in a world where COVID-19 has forced the market to address policies that were created in a pre-digital age? Experts from Swiss Re, Markel, and Capgemini debated the evolution and challenges of silent cyber.
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The pandemic has been a curious time for consumers and companies. On one hand, expectations were moderated with a sense of ‘we’re all in this together’ fostering understanding and patience. But on the other, customers who hadn’t already experienced technological advances were given a rapid lesson in digital’s potential. Joseph Olmedo, global practice leader for claims at Guidewire, reveals some key evolutions insurers need to be concerned with and how to use this period of rapid change to develop an even better claims experience for the future.