As the pandemic has accelerated greater digitisation in re/insurance, it’s no surprise that customers expectations have also changed, particularly around digital payment methods. Kevin Ostrander, from One Inc, says embracing such advances increases customer satisfaction and future-proofs the entire business.
Working from home has become widespread under the pandemic but how are companies that want to progress with greater digitisation making it happen with so many people working remotely? Reshma Mani from Guidewire explains.
Automation has the potential to transform the claims lifecycle. But, as the insurance industry shifts to a more digital mode of interaction, the question of how much automation is required has to be asked.
Aviva Canada’s chief claims officer Bryant Vernon employed an array of engagement techniques to smooth the path for data analysis and automation at the firm.
COVID-19 has presented companies with a myriad of unprecedented challenges—and now they also face a hard market. Against a backdrop of rapid change, including intense consolidation between brokers, AXA XL is intent on getting to know its clients, and brokers, better than ever, explains Bob Peretti, the chief distribution officer at AXA XL Americas.
Later this week, Xactware president Mike Fulton will be delivering a keynote presentation during the first-ever Claims Innovation Virtual Event organised by Intelligent Insurer.
Leveraging new data sources can help insurance carriers significantly improve many aspects of their business and enhance automation throughout the entire insurance cycle, including in the claims process. Insurtech Carpe Data tells us more.
With its own constellation of satellites poised to give a rapid assessment of flood damage, ICEYE is set to transform the way the re/insurance industry responds to cat events. Ahead of his participation in Claims Innovation USA, Charles Blanchet, ICEYE’s vice president of solutions, explained how it works.
While insurers have welcomed the hardening market, it poses a challenge for insurance managers—who are increasingly looking at alternative risk transfer solutions, according to Scott Feltham, group insurance manager for Compass Group. He explains why the hardening market could be bad for insurers in the long run.
Aon’s merger with Willis Towers Watson will create the world’s biggest broker and reshape the broking landscape in the process. Eric Andersen, president and member of the global executive committee, Aon, spoke to Intelligent Insurer to discuss the implications of the deal in the context of a fast-changing world and the increasingly complex needs of clients.