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One Inc: COVID-19 is accelerating digital payments demand

Global, US, USA28-10-2020General Insurance, Life Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

As the pandemic has accelerated greater digitisation in re/insurance, it’s no surprise that customers expectations have also changed, particularly around digital payment methods. Kevin Ostrander, from One Inc, says embracing such advances increases customer satisfaction and future-proofs the entire business.

Guidewire: achieving your digitisation goals amid COVID-19

Global, US, USA28-10-2020Life Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

Working from home has become widespread under the pandemic but how are companies that want to progress with greater digitisation making it happen with so many people working remotely? Reshma Mani from Guidewire explains.

Duck Creek: how much automation is too much?

USA27-10-2020Claims, Life Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

Automation has the potential to transform the claims lifecycle. But, as the insurance industry shifts to a more digital mode of interaction, the question of how much automation is required has to be asked.

Creating ‘bionic claims’ through strong employee engagement: Aviva Canada

Canada27-10-2020Claims, Life Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

Aviva Canada’s chief claims officer Bryant Vernon employed an array of engagement techniques to smooth the path for data analysis and automation at the firm.

Understanding clients to help them navigate tough times

Latin America, USA27-10-2020Life Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

COVID-19 has presented companies with a myriad of unprecedented challenges—and now they also face a hard market. Against a backdrop of rapid change, including intense consolidation between brokers, AXA XL is intent on getting to know its clients, and brokers, better than ever, explains Bob Peretti, the chief distribution officer at AXA XL Americas.

Xactware president on triaging claims and the analytics buzz

Europe, US, USA26-10-2020General Insurance, Life Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

Later this week, Xactware president Mike Fulton will be delivering a keynote presentation during the first-ever Claims Innovation Virtual Event organised by Intelligent Insurer.

Carpe Data: next-generation data for the new world

Europe, US, USA26-10-2020Broking, Claims, Commercial Insurance, General Insurance, Life Reinsurance, Non-life Insurance, Non-life Reinsurance

Leveraging new data sources can help insurance carriers significantly improve many aspects of their business and enhance automation throughout the entire insurance cycle, including in the claims process. Insurtech Carpe Data tells us more.

How satellite technology is transforming the re/insurance industry’s response to flood

Europe, US, USA26-10-2020Catastrophe, Flood Insurance, General Insurance, Non-life Insurance, Non-life Reinsurance, Property and Casualty (P&C)

With its own constellation of satellites poised to give a rapid assessment of flood damage, ICEYE is set to transform the way the re/insurance industry responds to cat events. Ahead of his participation in Claims Innovation USA, Charles Blanchet, ICEYE’s vice president of solutions, explained how it works.

Why insurers need to be more honest with risk and insurance managers

UK23-10-2020

While insurers have welcomed the hardening market, it poses a challenge for insurance managers—who are increasingly looking at alternative risk transfer solutions, according to Scott Feltham, group insurance manager for Compass Group. He explains why the hardening market could be bad for insurers in the long run.

Aon-Willis tie will create a broker like no other

North America14-10-2020

Aon’s merger with Willis Towers Watson will create the world’s biggest broker and reshape the broking landscape in the process. Eric Andersen, president and member of the global executive committee, Aon, spoke to Intelligent Insurer to discuss the implications of the deal in the context of a fast-changing world and the increasingly complex needs of clients.

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