As the world attempts to find a way of understanding, managing, and transferring the risk associated with pandemics, much can be learned from the extensive work the insurance industry has done to better handle cyber risk, says a new report by CyberCube, with contributions from Munich Re and Metabiota.
The accelerating use of telematics offers underwriters ‘deeper insights’ to boost customer personalisation, says CCC Information Services.
Implementing ‘a cultural shift’ is the biggest challenge for AI insurance projects, says Intellect SEEC.
Infrastructure is the key to leveraging automation in underwriting, says Ed Challis of Re:infer, ahead of a webinar in Intelligent Insurer’s underwriting webinar series.
Digitisation and automation create enormous efficiencies and can transform the work of underwriters – but they will never make underwriters obsolete, Thomas Anderson, director of sales, US, AdvantageGo told Intelligent Insurer.
As the pandemic has accelerated greater digitisation in re/insurance, it’s no surprise that customers expectations have also changed, particularly around digital payment methods. Kevin Ostrander, from One Inc, says embracing such advances increases customer satisfaction and future-proofs the entire business.
Working from home has become widespread under the pandemic but how are companies that want to progress with greater digitisation making it happen with so many people working remotely? Reshma Mani from Guidewire explains.
Automation has the potential to transform the claims lifecycle. But, as the insurance industry shifts to a more digital mode of interaction, the question of how much automation is required has to be asked.
Aviva Canada’s chief claims officer Bryant Vernon employed an array of engagement techniques to smooth the path for data analysis and automation at the firm.
COVID-19 has intensified demand for streamlined, digital claims processing, giving some new players an edge. Ahead of a webinar on the topic, Sean Baird, Nuxeo’s director of product marketing, told Intelligent Insurer why the cloud and AI hold the answer.