The technology is already there to dramatically streamline the claims process, says Sean Baird, director, product marketing at Nuxeo—insurers just have to take advantage of them. With automation able to reduce the number of manual interactions required to support the claims process, carriers can now move with confidence towards a touchless experience, all while enhancing customer experience, he explains to Intelligent Insurer.
Accessing the value from driver data and advanced auto systems is easier than many carriers assume, argues Jason Verlen, SVP Product Management, Strategy, and Marketing at CCC Information Services. The sheer volume of information available to carriers may seem daunting, but there is huge value that can be found within it, in terms of both policy development and policyholder satisfaction.
From the impact of the UK Financial Conduct Authority business interruption test case, and other BI cases around the world, to the ongoing hardening market, 2020 is expected to leave quite a legacy for 2021. Industry leaders share their hopes, fears and warnings as we head towards the New Year.
As re/insurance leaders look back on 2020, they share their thoughts on the unprecedented past 12 months with Intelligent Insurer and consider how this will affect the year ahead. In exclusive insights, they also reflect on the debate over whether it was a black swan event, or more of a ‘grey rhino’, recognise the critical nature of advancing technology and express a real desire to return to face-to-face negotiations, as well as setting out their stalls for 2021.
In part two of Intelligent Insurer’s year in review series, we hear from re/insurance leaders from six industry companies with their thoughts on the impact of 2020 on the industry and what trends we’re likely to see in 2021.
With time to reflect on what has been an unprecedented year, re/insurance industry leaders share their thoughts on the highs and lows of 2020 from rising rates and an increase in scrutiny of ESG policies to the accelerated use of technology.
As the world attempts to find a way of understanding, managing, and transferring the risk associated with pandemics, much can be learned from the extensive work the insurance industry has done to better handle cyber risk, says a new report by CyberCube, with contributions from Munich Re and Metabiota.
In a webinar hosted by Intelligent Insurer’s Re/insurance Lounge, AkinovA CEO Henri Winand and Kirill Savrassov of Phoenix CRetro explored the possibilities for ILS to expand into new geographies and lines of business.
The sum.cumo Insurance Platform takes the best of the evolving e-commerce industry, and layers it into tools that are purpose-built to drive growth and scale for the insurance industry, writes the firm’s Björn Eickmann.
The accelerating use of telematics offers underwriters ‘deeper insights’ to boost customer personalisation, says CCC Information Services.