AIG hires Accenture talent to lead general insurance’s business and tech operations

American International Group (AIG) has hired a senior executive from Accenture to enhance its general insurance’s business and technology operations infrastructure as well as align end-to-end processes with target operating models.

John Cusano has been appointed chief business & technology operations officer, general insurance, effective July 1, 2019.

Cusano’s global portfolio includes general insurance’s shared services, information technology, project management office and vendor management operations. He will report to Peter Zaffino, president and CEO, AIG General Insurance, and global chief operating officer, AIG, and serve on the general insurance executive leadership team, as well as the AIG global technology council.

Cusano joins AIG from Accenture, where he held a number of leadership positions including most recently overseeing its global insurance business. His prior roles included leadership of Accenture’s North American insurance business, and insurance software solutions business.

“John’s appointment builds on our focused efforts to enhance operational capabilities for our clients and partners by leveraging technology to accelerate the delivery of innovative solutions around the world,” said Zaffino. “John’s global experience and significant insurance expertise will accelerate our progress as we execute on our business strategy.”

Cusano added: “I am pleased to join AIG as we foster a culture of innovation, continuous improvement and efficiency across General Insurance. I look forward to working with AIG’s impressive leadership team and our colleagues as we continue the journey of positioning this great company as an industry leader.”

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