Chubb names new claims director for UK and Ireland

Property/casualty insurer Chubb has appointed Richard Shanks as claims director for the UK and Ireland (UK&I).

He succeeds John Latter who has been promoted to senior vice president, claims director for the company's Europe and Eurasia & Africa regions.

Based in London, Shanks will be responsible for Chubb's claims service across the UK&I.

Shanks has more than 30 years of insurance industry experience and was most recently claims operations transformation manager for the UK and Ireland. Prior to joining Chubb last year, he held a number of senior claims leadership roles for other insurers and within the claims supply chain.

Latter said: "[Shanks] has a strong track record of leading teams to deliver excellent claims service. His leadership and energy will help drive change as we evolve our award-winning claims proposition, ensuring that we continue to meet the constantly changing needs of our customers."

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