Chubb partners with Crawford on cyber risk platform

Insurer Chubb has launched a new partnership with claims and crisis management firm Crawford & Company as part of an investment in building its cyber enterprise risk management capabilities.

Crawford & Company will provide Chubb’s clients with a single point of contact and a 24/7 incident response platform to report cyber incidents. Crawford’s incident managers will help insureds navigate through the complexities of a cyber incident from start to finish and offer access to a global network of crisis management service providers.

The platform will be available to current and future policyholders who purchase cyber cover through Chubb in Europe. It is designed to meet the needs of a wide range of international and domestic organisations across Europe, including both larger and middle-market companies in Continental Europe and the UK and Ireland.

According to Chubb, the new solutions will provide: a direct, single point of contact to help manage the incident response from end to end; a 24/7 incident response hotline available in more than 200 languages, a dedicated and accredited incident manager who will help the insured navigate the complexities of the incident; and access to Crawford’s seamless global network of forensics, legal, notification, fraud remediation, and public relations experts.

It will also provide flexibility to add other partners into the Crawford network of providers based on the insureds’ existing relationships, as well as access to Chubb’s global underwriting expertise and claims network. This includes dedicated cyber teams in Europe and the US with a track record of more 15 years of local underwriting experience and claims handling and Chubb’s local presence spanning 54 countries worldwide, according to the insurer.

“We are thrilled to partner with Crawford & Company as part of our new cyber enterprise risk management solution,” said Tim Stapleton, vice president and cyber insurance product manager, overseas general insurance at Chubb.

“Cyber incidents develop quickly and have a number of complex moving parts.  It is crucial that our insureds have immediate access to a provider that can help them take control of the situation and respond accordingly.

“This is a global solution with a local feel.  Combined with our risk engineering expertise and on-the-ground underwriting, claims and data breach expertise, this underlines Chubb’s commitment to moving the insurance market beyond insurance policies to a complete cyber risk proposition.”

Kyle Bryant, regional manager for cyber risk, Continental Europe at Chubb, added: “Brokers and clients have told us they want to see less pushing of cyber products by insurers and coordinated risk management solutions. 24/7 incident response is a key component of our response.

“Insureds and brokers can be confident that they are getting direct engagement with a partner who will help them understand and manage the growing challenge of cyber risk.”