Crawford & Co launches Japan Desk in Bangkok, Thailand

Claims specialist  Crawford & Company has launched a Japan Desk in Bangkok, Thailand, which will support the growing presence of Japanese companies and their affiliates in the South East Asia region.

Led by Tetsuya Fujita, director of the company’s Japanese Business Unit, the firm said the new Desk will allow its partners and their clients access to its claims management services for large and complex risks, including property, business interruption, construction, liability and cyber.

The company also said the Desk combines the claims capabilities of the company’s operations in Japan and Thailand, represented by Mamoru Tanouchi, managing director, Crawford Japan K.K. and Patipan Soodarram, managing director, Crawford Thailand.

Veronica Grigg, president, Asia, said: “At Crawford, we are constantly striving to find new ways to bring ourselves closer to our clients to ensure we deliver an exceptional level of service and deliver on our purpose to restore and enhance lives, businesses and

communities. With the establishment of our Japan Desk, we are providing that local presence while providing access to our global capabilities to support the efficient and seamless management of every claim.”

Mamoru Tanouchi, managing director, Japan added: “By setting up this new facility, we will be able to connect all the parties to the claim – the carrier, the broker and the insured – in a much more effective way to deliver a speedier claims resolution process. At Crawford we are fully focused on ensuring that every client receives the same standard of service no matter where they are in the world.”

Patipan Soodarram, managing director, Thailand added: “As our clients and risks become increasingly global, our Japan Desk initiative allows Crawford to respond to our clients’ needs and demonstrates our commitment to inclusion and diversity.”

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