Generali’s Steven Hales on how the insurer goes about technological innovation

Change in the re/insurance industry is driven by moving customer expectations, shaped by their experience with other service providers such as Google or Airbnb, suggests Steve Hales, global head of connected insurance at Generali. He believes that the central role mobile phones have in people’s lives significantly affects how the re/insurance industry operates, and as with other services, clients want to be able to run their insurance portfolios from their mobile phones.