Health and protection insurer The Exeter unveils new CEO

Isobel Langton has been confirmed as the new CEO of The Exeter, the health and protection insurer. She will take up her post in April 2021.

Langton will succeed outgoing CEO Andy Chapman, who announced his retirement in February 2020.

She is an experienced senior executive with strong financial, operational and relationship management skills that span 30-years in the insurance industry. Most recently, as CEO of Royal London’s Intermediary Division, Langton created and implemented strategy for their protection business and led the pensions business through a period of significant success, driving value for both intermediaries and customers alike. Prior to that, she was group customer service director at Royal London and has also held senior roles within Scottish Life and Irish Life Assurance.

Once in post, she plans to bring a clear focus for developing innovative propositions and delivering value for money.

Wallace Dobbin, chairman at The Exeter, said: “Isobel is a naturally inspirational and collaborative leader with deep knowledge and experience within our sector. We knew that we wanted someone who had experience of running a large business, but just as importantly was the right cultural fit. Isobel not only has a passion for delivering excellent customer service and is committed to the ideals of mutuality, but she is focused on developing high performing teams.”

Langton said: “The Exeter has an excellent track record and Andy has created a truly member-focused organisation with a highly engaged team. It was clear to me that this is an organisation with real purpose, something that is hugely important in current times. I am excited by the opportunities ahead and what we can achieve together.”

Langton’s appointment is subject to regulatory approval.

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