Hiscox claims director Pinchin retires; successor revealed

Jeremy Pinchin, group claims director of Bermuda-based specialist insurer Hiscox, is retiring at the end of February 2019.

Pinchin will be succeeded in his claims responsibilities by Grace Hanson who will join Hiscox in January 2019.

Hanson was most recently chief claims officer at Boston-based insurtech business Homesite. She started her insurance career in 2001 with AIG and relocated to Bermuda. She then joined Allied World where she led their global claims function, including through the large catastrophe loss years of Hurricanes Katrina, Rita and Wilma in 2005.

Pinchin joined Hiscox in 2005 as the group's first claims director and has held a number of other leadership positions during his 13-year tenure, including CEO of Hiscox Re and ILS, CEO of Hiscox Bermuda and Group Company Secretary. He also led the creation of Kiskadee Investment Managers, Hiscox’s specialist ILS manager which now has $1.7 billion under management.

Prior to Hiscox, Pinchin worked for Lloyd's of London, where he was the first head of claims following the creation of the franchise team, and was responsible for the market's first co-ordinated claims strategy and Claims Management Principles. He joined Lloyd's as a consultant in early 2002 to head up a team coordinating the market's management of its exposure to the losses arising from September 11.

Following his retirement from the current position, Pinchin will serve as chairman of Hiscox special risks and chairman of Hiscox Pension Trustees.

Hiscox CEO, Bronek Masojada, commented: “I would like to thank Jeremy for his outstanding and enduring contribution to Hiscox. He ensured that Hiscox delivered on its claims promise to customers in their hour of need, and the awards the team received are testament to his leadership. He also shaped the growth and development of Hiscox Re & ILS, and our market position reflects this. I’m delighted we will continue to benefit from his sage counsel through his chairmanship of Hiscox Special Risks and Hiscox Pension Trustees.

“Paying claims will always be at the heart of our business, and Grace’s leadership experience, values and global expertise make her an excellent leader of the team. Her breadth of knowledge, from global catastrophe and retail claims through to insurtech in many of our key markets will be invaluable to the group,” Masojada added.

Hanson said: “I’m very excited and honoured to join Hiscox as Group Claims Director, to support its goal of delivering unparalleled customer service, while remaining at the forefront of the newest developments in the insurance industry.”

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