Insurers must ditch behaving ‘like factories’ and put customers first


The use of digital technology and social media platforms to build customer centricity is an important opportunity in today’s insurance industry, Candy Yuen, CEO of HSBC Insurance (Asia), told delegates at the EAIC conference.

HSBC Insurance, Asia-Pacific, Candy Yuen, Insurance, Technology, IT, Data analysis, EAIC 2016

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