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Launch of TuGo MyFlyt Service L to R Fabricio Kruel – Project Manager, Eva Lam – Project Coordinator, Lesley Husband, Customer Operations Director, TuGo and Ivan O'Flynn Project Manager, Blink
8 November 2019 Insurance

Insurtech Blink partners with Canada’s TuGo in travel insurance

Insurtech firm Blink has partnered with TuGo, an insurance provider in Canada, to support the roll-out of tailor-made travel solutions to its customers.

The deal will see TuGo using Blink’s MyFlyt service, easing the frustration of flight delays for travellers.

Paul Prendergast, chief executive and co-founder of Blink said: “TuGo is one of the most well-respected names in Canada’s travel insurance market. They’ve helped millions of travellers, and their reputation for service excellence precedes them. We look forward to enhancing TuGo’s travel products with MyFlyt service to improve their customers’ experiences when flights are delayed.”

Blink offers a data -driven travel disruption solution. Once a traveller registers their flight details, Blink monitors that flight in real-time. A flight delay that occurs to the registered flight automatically results in a traveller being notified. Blink says real-time event notification allows for real-time problem resolution. TuGo’s customers registered with MyFlyt are offered choices that aim to remove the stress and consequences of the delay, including airport lounge access if a flight is delayed by two hours or more, or a cash payout per traveller, which is immediately deposited into their bank account.

Kathy Starko, TuGo’s executive director and chief production officer said: “As a customer-centric organization, we’re constantly looking to improve travellers’ experiences, since this is TuGo’s Purpose—to help people travel. Blink’s passion and belief in revolutionizing the travel experience aligns perfectly with our values. We’re looking forward to expanding our services across the buyer’s journey; MyFlyt is a great first step, with a solution that eases the stress of travel delays for our customers.”

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