Kane hires client services director from Aon
Kane (USA), a subsidiary of Kane, has appointed Mary Desranleau, formerly of Aon Insurance Managers, as client services director.
Based in the firm’s Vermont office, she will report to Ann West, operations director at Kane USA.
Desranleau will lead a team of account managers at Kane USA and will be responsible for all aspects of captive account management. As well as ensuring the highest possible service standards for existing clients, she will focus on building new client relationships.
Prior to joining Kane, she was a senior account executive at Aon Insurance Managers in Vermont where she was responsible for managing their client services team. She joined the firm in 2003 as an account executive before taking on the senior position in 2009.
West said: “At Kane, our ability to maintain the highest levels of client service delivery is critical. A recent client survey in the US showed that over 90 percent of our clients were either satisfied or highly satisfied with the quality of service we provide. We are proud of this, but our aim is to continually look for ways to raise this figure, and Mary’s appointment is key to this.”
Desranleau added: “In recent years, there has been a marked increase in the level of client expectation placed on captive managers. The challenge is not simply to meet that level of expectation but to look at how you can exceed it. Kane has a very strong reputation for the quality of its client services and I am very much looking forward to using my experience to help strengthen this further.”
