Life & Pensions insurers mired in legacy must leverage BPaaS—Everest Group


Although 60 percent of insurers believe improving customer experience (CX) would have the highest impact on their competitive positioning, many don’t pursue progressive CX strategies because they are shackled by legacy IT infrastructure, according to consulting and research firm Everest Group.

Everest Re, Life and pensions, Insurance, Reinsurance, Skand Bhargava, North America

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