Lloyd’s appoints Jennifer Rigby as new chief operations officer

Specialist re/insurance market Lloyd’s of London has appointed Jennifer Rigby as new chief operations officer (COO).

Rigby has been performing the role on an interim basis since March this year, following the departure of former COO Shirine Khoury-Haq.

Rigby's remit as Lloyd’s COO includes business transformation, global operations, data, IT, innovation and corporate real estate.

She joined Lloyd’s in May 2017 as chief information officer (CIO) with responsibilities that included technology transformation, cyber security and innovation as part of Lloyd’s overall strategy. Lloyd's said, under her leadership, IT costs were significantly reduced, and she also delivered a number of key technology changes including the platform that underpins Lloyd’s Brussels, the recently launched European subsidiary.

Rigby began her career at the BBC and held several senior roles in the public sector including the National Archives, Home Office and Department of Energy and Climate Change before moving to Telefónica UK (O2) in 2014.

John Neal, chief executive officer of Lloyd’s said: “I am delighted to confirm the appointment of Jennifer as Lloyd’s Chief Operations Officer. It has been a pleasure to work closely with her since I joined Lloyd’s and I know that her leadership, experience and energy will be pivotal to our success as we look to set ourselves up for The Future at Lloyd’s.”

Rigby added: “It's been a fantastic journey so far leading Lloyd's technology transformation as CIO. I'm delighted to become Lloyd's Chief Operations Officer and to continue the work to build our foundations as we move into the future. The Operations function is vital to delivering for Lloyd’s today and in shaping and executing the strategy for tomorrow. It's my privilege to take this role at such an exciting time in Lloyd's evolution.”

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