QBE North America appoints Eric Sanders as head of claims

Specialist insurer QBE North America has appointed Eric Sanders as head of claims.

The company hopes the new position will help strengthen integration across its claims operations while supporting its alternative markets and specialty & commercial businesses.

Sanders will be responsible for directing and providing vision for efficient claims operations by driving the strategic planning and holistic management of claims operations across North America.

Reporting to Dan Franzetti, chief operating officer, QBE North America, Sanders will lead QBE's efforts to deliver impactful and sustainable transformation initiatives to increase customer satisfaction and overall performance of claims department functions.

Sanders joined QBE in 2013 and was most recently serving as SVP, commercial/alternative markets claims & TPA management. He has nearly 30 years of experience in claims. Before joining QBE, he worked at Fireman's Fund for nearly 20 years in both claims and risk services capacities.

"Eric has done a great job managing our Personal and Commercial lines claims as well as our Claims Relationship Management and TPA Management teams," said Franzetti. "With his leadership and the efforts of his teams, we have built a strong reputation in the marketplace for customer service when it matters most to our customers. Adding Specialty claims to Eric's purview will allow us to further build on the excellent reputation we already have in that line of business, supported by the strong leadership of Tom Sheffield, SVP, Head of Specialty Claims."

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