QBE North America appoints new chief operating officer

Re/insurer QBE North America has appointed Daniel Franzetti as chief operating officer, succeeding Bob James.

Franzetti continues his role as chief claims officer for QBE North America, and will add to these responsibilities by overseeing all North American operations, systems, architecture, communications and branding.

He will remain a member of the QBE North America executive management board, reporting to QBE North America chief executive officer Russell Johnston.

Leveraging his experience working across the organisation through claims, the combined role will be integral to executing QBE North America's strategy as an integrated specialist insurer, helping to maximize enterprise-wide opportunities that will enable the company to solidify its brand within the marketplace.

Before joining QBE North America, Franzetti was chief claims officer for Zurich Australia Insurance and senior vice president, leading Zurich's claims technical shared services in North America.

Johnston said: "We are thrilled Dan has accepted a new role within the company. Dan's experience working across the organization, including a proven and disciplined record of claims management will be instrumental as we work to transform our business model to deliver long-term value for our customers, agents and shareholders. The opportunity to leverage our strengths – applied expertise, experience of excellence, and global strength – has never been greater."

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