29 April 2016 Insurance

Towergate Underwriting reveals claims legal panel

Towergate Underwriting has announced a new claims legal panel following a competitive tender.

The panel comprises re/insurance firm BLM, insurance law company DWF and legal business DAC Beachcroft.

The detailed and comprehensive tender used a ‘balanced business scorecard’ based on customer service, legal expertise, cost effectiveness, geographic reach and innovation. More than 20 firms competed in the tender process.

The panel will act for Towergate and its customers where legal representation is required across multiple classes of business including commercial, marine, agriculture and personal lines.

Jon Cawley, head of claims, Towergate Underwriting, said: “The revised panel enables far more effective and efficient performance management of our legal experts. This in turn will provide an enhanced experience for our customers delivering market leading expertise when needed, whilst helping to control expenditure to protect our policy holder premiums.

“Supplier selection processes are labour intensive and time consuming for all the parties involved but the support from the legal sector has been impressive and we are tremendously grateful to all parties for their engagement throughout.”

Adrian Brown, chief executive officer, Towergate Underwriting, added: “Providing our customers with a market leading claims service is at the centre of what we do. I’m delighted with the response from the law firms who wanted to partner with Towergate to provide the best support for our customers.”

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