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Claims is that one moment of truth between insurer and customer that has the potential to build a lifetime of loyalty or guarantee churn come renewal time. John Bailey, international solutions consulting manager for Blue Prism, discusses why some insurers find it difficult to deliver a timely, seamless experience to customers and how automation can relieve the burden of unnecessary admin to help the organisation’s people unleash their creativity and empathy. 18 June 2021
Insurance
Munich Reinsurance America has appointed Michael Kerner as CEO for Munich Re Specialty Insurance, a new commercial insurance unit in North America. 17 December 2018
Insurance
Insurtech firms raised a record $3 billion in new funding in the first half of 2019, with developments such as usage-based insurance boosting demand in the sector, with European companies attracting the lion's share. 13 September 2019
Insurance
There are 775,654 US homes at extreme risk of wildfire, according to CoreLogic analysts. 13 September 2019
Reinsurance
ANALYSIS: Greenlight Re boss heralds new chapter despite more losses and criticism of business model
Losses at Greenlight Capital Re burgeoned in the second quarter of 2016 amid wider criticism of hedge fund reinsurers’ business models. But the company believes that it has now taken appropriate action to leave its problems behind. 3 August 2016
Insurance
SCOR’s MutRé acquisition has resulted in a mark-up of the value of the investment by €26 million in the first quarter of 2018, allowing the reinsurer to beat the analysts’ consensus by 24 percent, according to a Jefferies analyst note. 30 April 2018
Technology
Insurers need to be proactive in helping policyholders avoid cyber incidents. 13 April 2022
Insurance
AmTrust Financial Services and National General have scrapped plans to buy part of Tower Group’s US domiciled insurance companies as part of ACP Re’s proposed takeover. 23 April 2014
Insurance
The market should brace itself for some disruption if the Terrorism Risk Insurance Act (TRIA) is not extended in 2020—and carriers should definitely assume that changes to the terrorism backstop will be made, and prepare accordingly. 21 October 2019
News
RenaissanceRe (RenRe) has announced a number of changes to its board that will come into effect after its annual general meeting (AGM) of shareholders in May. 22 February 2016
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