‘Bureaucracy was thrown out of the window’ as insurers faced change or die ultimatum, delegates heard at the Intelligent Insurer Claims Innovation USA virtual event.
COVID-19 has forced the insurance industry to radically change the way that it does business – because it had no choice other than to change or die.
That was the main message to come out of a panel discussion on the topic of “Achieve Business Continuity in a Post COVID-19 World: Establish the Optimum Operating Model for Your Remote Workforce” at the Intelligent Insurer Claims Innovation USA virtual event.
The moderator was Cathy Ellwood, founder of Ellwood Enterprises. In her opening remarks Ellwood said that in her opinion no-one knows yet just what the optimum operating model will be when we finally emerge from out of the shadow of COVID-19, and that that was what excited her when she considered the topic for the panel.
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