Three key ways the pandemic is reshaping insurer business models

20-05-2020

Three key ways the pandemic is reshaping insurer business models

Analysts at Moody’s Investors Service examine what a post-lockdown ‘new-normal’ world will look like for insurers.

"I expect the insurance industry to continue to protect itself against its obligation to pay by means of exclusions and policy wordings, but also to consider the longer-term implications of such actions.” Stephen Tu, vice president – senior credit officer at Moody’s Investors Service.

· Beleaguered investment portfolio returns will drive riskier investment 
· Enforced remote working experiment accelerates shift to digital 
· Greater digital working helps 'expense-heavy' incumbents 
· Pandemic brings increased focus on corporate social behaviour

As lockdown drags on, analysts and businesses are looking ahead, keen to know what the world’s ‘new normal’ will look like when we all emerge from our homes.


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