CNA appoints AXIS exec to a new tech role

CNA has appointed Joseph Merten to the newly-created role of executive vice president, technology and operations.

Merten will report to chairman and chief executive officer Dino Robusto.

Merten most recently served as senior vice president of AXIS Capital, where he was responsible for leading transformation programs that included implementing new organizational models, processes and technology infrastructure to increase operational performance.

Prior to his role at AXIS, Merten held leadership roles at Grant Thornton and LECG, where he led the operations and consulting practices within LECG's insurance industry vertical.

Robusto said: "The impact of the cloud, big data, the Internet of Things, distributed ledger technology, social and mobile channels are just some of the pieces of a technological evolution that is rapidly advancing all society. Integrating new technologies and a user-friendly digital experience into our operations is a critical strategic action designed to move CNA much closer to the most effective business model for the future.”

"An imperative of bringing together technology and operations under J's leadership is to ultimately increase the value that agents, brokers and customers receive for their insurance dollar."

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