26 March 2015 Insurance

Crawford reshuffles UK leadership

Crawford & Company, a provider of claims management solutions, has reshuffled its UK management team.

Clive Nicholls has been appointed as chief executive officer (CEO), UK & Ireland, replacing former CEO Greg Gladwell. Nicholls will report directly to Ian Muress, CEO, Europe, Middle East, Africa & Asia Pacific (EMEA AP).

Nicholls joined Crawford in January 2009 as vice president for global markets where he had responsibility for the management and development of accounts in both Crawford’s multinational and UK business sectors, in particular the international broker market and the Lloyd’s and London market.

In September 2011, he was appointed as senior vice president, global client development for EMEA AP. In this capacity, Nicholls helped develop business in the UK and EMEA AP, in addition to continuing his role on behalf of Crawford's global markets’ clients.

Mike Jones has been appointed as chief operating officer (COO), UK & Ireland.  As COO of GAB Robins, Jones was responsible for the day-to-day management of the company's operations and had direct oversight of the claims service.

Muress said: “Following the acquisition of GAB Robins, we have established a stronger UK leadership team to maintain our advantage and ensure we deliver the very best of innovation, client service and sales strategy going forward.

“We view the UK insurance market as essential to Crawford’s global network. With Lloyd’s and the

London Market on our doorstep and the increased globalisation of insurers, brokers, corporates and captives, Crawford is well positioned to build upon its proven expertise in the UK and globally with a robust global technical adjusting service and global third party administration services.

“Clive Nicholls and Mike Jones are both highly respected individuals with solid operational experience and are well known in the insurance profession. Their knowledge and expertise will serve them well as we bring two great companies together and further expand our services and capabilities.”

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