esure strikes motor personal injury, legal claims partnership

UK-based insurer  esure Group has entered into an exclusive five-year partnership with legal services firm Minster Law, which works exclusively within the insurance sector.

The new partnership will see the Yorkshire-based law firm service motor personal injury and legal claims across the esure and Sheila’s Wheels brands.

Graham Hughes, chief claims officer of esure, said: “We were impressed by Minster Law’s appetite to look at motor claims differently and capability to provide a digital offering for our customers. We have a shared desire to support our customers at a stressful time. The recent reform in motor personal injury is an opportunity to ‘iron out’ poor practises and simplify the claims journey."

He added: "We believe our customers’ experience about the way their claim is handled is crucial to this and Minster Law’s forward thinking in the customer experience and digital arena will provide our customers with the best experience.

Minster Law CEO, Shirley Woolham commented: “We are delighted to be working with such a respected brand as esure – one of the largest personal motor insurers in the UK. [...] We’re excited to be playing such a pivotal role in delivering a really compelling claims experience for esure customers, as well as the wider opportunities that come from being the strategic claims partner of such a progressive insurer."

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