Hiscox’s Pascal Mogavero on the benefits of digitisation

Technology is allowing insurers to simplify and speed up interaction with customers, says Pascal Mogavero, head of operations and digital experience at Hiscox. Central to Hiscox’s strategy is customer experience. Therefore, processes and actions need to be analysed from this perspective, he notes in a conversation with Intelligent Insurer at the Intelligent InsurTECH Europe conference.