Howden broker Matrix inks strategic tech partnership with Novidea

Re/insurance broker Matrix Greece, a part of Howden Group, has partnered with digital data-driven insurance brokers and distribution platform Novidea.

The strategic technology partnership will see Novidea provide end-to-end support for Matrix across all business lines, including property & casualty, credit & surety, cyber insurance, employee benefits, marine & aviation, specialty lines, and financial lines.

Novidea’s artificial intelligence (AI) driven broker management platform will enable Matrix to fully manage clients’ insurance lifecycle, replace its legacy systems, improve data-driven business decisions, and enhance clients’ experience.

Konstanstinos Ntzounis, head IT, Matrix Group, said: “Matrix has always invested in technology that enables us to provide excellent, added-value service to clients. With this upgrade we reviewed a number of options, however, Novidea’s platform, built on Salesforce, was the only competitive option on the market. It provides a very effective, easily adaptable tool for enhanced client service, sales, and operations.

“The COVID-19 pandemic has demonstrated the absolute need for an agile, lean, and fast platform provider, which the Matrix IT team has found in Novidea. We have joined forces to work on a difficult transformational task and I wish to express to both teams my warmest thank you for their involvement and commitment.”

Ben Potts, MD Novidea UK, added: “We are proud to have worked with MATRIX’s parent, the leading independent global specialty broker Howden, for many years. I have no doubt that the combined strengths of MATRIX and Howden, supported by our unique, data-first, client-centric technology will lead to great things through reduced costs, enhanced sales and improved operational efficiency.”