29 September 2014 Insurance

Liberty Mutual strengthens claims service

Liberty Mutual Insurance (LMI), the commercial lines division of Liberty Specialty Markets, has appointed Natalie Briggs and Ian Floyd to boost its claims service nationally.

Natalie Briggs joins in the newly-created role of senior claims specialist. Based in London, she will work on casualty claims covering London and the south and will report to Nikki Barrett-Browne – UK casualty claims manager.

Prior to joining LMI she worked at Davies Managed Systems, a claims solutions provider. Before that she worked in private practice litigation, working on EL/PL claims.

Ian Floyd joins in the newly-created role of senior claims specialist – UK commercial auditor. Floyd will work on casualty claims across the UK.

He will be based in LMI’s Manchester office, joining existing claims staff Dawne Chandler and Marisse Ellison-Smith. He most recently worked as technical quality and audit manager at Robins Claims Solutions.

Jon Carpenter, head of UK casualty and property for LMI, said: “Claims management is a vital part of our business. We pride ourselves in continuing to invest in the highest calibre of claims professionals to support our offering and ensure we maintain the quality of claims handling for which we are renowned. I am delighted to welcome Natalie and Ian to these two new positions, covering both London and the wider UK.”

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