21 March 2017Insurance

QBE appoints executive general manager of claims

Re/insurer QBE Australia and New Zealand has appointed Jon Fox as the executive general manager (EGM) of claims, and Andrew Corbett as general manager of its fully owned subsidiary Elders Insurance.

Fox has been in the EGM role in an interim capacity since September 2016. Prior to that, he headed up the Elders Insurance division for more than five years, where he led the formation of its claims function. He joined Elders Insurance in 2002 and served as the general manager since 2011.

Before that, he held senior claims roles at AMP General, GIO and Suncorp.

Corbett has been the acting general manager of Elders Insurance for last ten months. He will assume the permanent position with immediate effect.

Pat Regan, CEO of QBE, said: "During his time as interim EGM of claims, Jon has taken steps to improve our claims performance and is reinvigorating our claims management approach. With Jon’s strong guidance and encouragement, we’re seeing improvement in the way we manage, monitor and measure claims in order to provide the best possible service to our customers.

"Delivering a claims service that is responsive, fair and efficient is critical for QBE to achieve its goals," Regan added.

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