Sapiens partners with insurtech SPLICE to automate customer communication

Sapiens International Corporation, a provider of software solutions for the insurance industry, has partnered with insurtech firm SPLICE Software, a specialist in using big and small data, and voice technologies.

SPLICE’s technology enables insurance agents and personnel to respond in real time to requests for information initiated by clients, through text message, web chat, social apps, and/or home assistant devices. Additionally, insurers can capture and manage customers' permissions and preferences – enabling them to personalize, test and measure their messages. Insurers are also able to send proactive communications throughout the customer lifecycle.

The partnership aims to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers that are automated through Sapiens property & casualty, and life, pension & annuities platforms.

“This partnership will empower Sapiens’ clients to improve the timeliness, relevance and trust associated with their communication efforts,” said Ori Sarid, a digital business development expert for Sapiens. “The Sapiens-SPLICE partnership makes it simple for clients to get set up and see significant results within 90 days.”

Tara Kelly, president and CEO of SPLICE, said: “Sapiens is a natural partner for SPLICE, because we share a commitment to enabling digital transformation and to exceeding our clients’ expectations. We are pleased to partner with Sapiens to offer inbound, outbound and two-way solutions in North America, Europe and South Africa.”