Zurich makes leadership appointment in Australia

Zurich Australia, a part of  Zurich Insurance Group, has made a leadership appointment to its life & investments operations team.

Suzi Leung (pictured) has been named Zurich Life & Investment's new chief claims officer. She will be reporting to Hilary Bates, chief operating officer of the unit.

Leung will also continue in her current position as chief operating officer, general insurance until mid-March.

She was appointed COO of Zurich General Insurance in January 2021 after 10 years in several claims and operational roles within Zurich Australia, Switzerland and North America, where her roles and responsibilities have ranged from personal injury claims and business transformation, to oversight of Zurich’s real estate assets in Australia and New Zealand. Prior to that, she was head of operational services and delegated claims for two years.

Bates said: “We are delighted to welcome Suzi to the Life & Investments Operations team. Suzi is an experienced executive and will bring with her a continued focus on empowering her team to deliver exceptional experiences to our customers, and a deep understanding of the Zurich business having been with the Group for more than a decade.”

Leung commented: “I look forward to continuing my journey at Zurich and will maintain our best in market claims philosophy by approaching each claim with care and empathy. This is especially important as we migrate our OnePath retails claims onto Claims Vantage.”

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