AXA deploys AI bots for property claims, commercial property and liability teams

French insurer AXA has deployed new artificial intelligence (AI) bots to assist its property claims, commercial property and liability teams.

AXA claims the bots will save more than 18,000 man hours a year. They are designed to pick up repetitive administrative tasks, allowing staff to concentrate on more analytical work.

The main task of the three bots will be to read customer correspondence and pair it with the requisite claims records. This is a task that the insurer says takes its staff around four minutes; the bot can carry it out in less than 42 seconds.

AXA said it will soon launch a fourth bot that will work with its commercial motor team. The insurer claims that, so far, the deployment of the bots has not resulted in any job losses.

“We are delighted to welcome Harry, Bert and Lenny to our admin teams and are pleased that their hard work is freeing up our human workforce to tackle more interesting, analytical tasks.

“The bots have been warmly received by their new colleagues and we are already looking at new tasks for them to take on, as well as other areas of the business where we might employ similar AI,” said Waseem Malik, executive managing director of claims, AXA UK.

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