Crawford international CEO steps down; new president revealed

Atlanta-based Crawford & Company, a provider of claims management solutions, has appointed Kieran Rigby as the president of international, encompassing the UK, Europe, Asia-Pacific and Latin America regions.

Rigby’s appointment follows the resignation of Ian Muress, chief executive officer (CEO), international, after 16 years at the company.

Rigby was previously the CEO of GAB Robins UK until Crawford acquired the company in 2014. Since then, Rigby served as CEO Crawford Europe and Latin America.

In his new role, Rigby will assume the additional responsibility for the Asia-Pacific and UK regions, and he will serve as a member of Crawford’s global executive management team (GEM). Based in London, Rigby will report directly to global chief operating officer Andrew Robinson.

"I’m confident Kieran is the right person for this role," said Harsha Agadi, president and chief executive officer. "His character promotes both innovation and inspiration, and with his proven track record of leadership and success, I believe he’ll continue to grow our company and build for the future. I look forward to the new ideas and fresh focus he’ll bring to Crawford’s leadership team.

"We would like to thank Ian for the contribution he has made to the business and for his commitment to our clients. We wish him well as he moves to the next stage of his career," Agadi added.

Robinson commented: "Crawford's global presence, strength and breadth of capabilities is unmatched by others in the marketplace. We are excited to have Kieran lead, grow and further develop our operations, as well as pursue new and innovative ways to serve our clients. I look forward to working with Kieran as we realize these ambitions."

Rigby added: "It is a great honor to be given this opportunity. This is an exciting time for Crawford & Company. It is also a time to critically examine all parts of our operations to grow our revenue and presence in the marketplace – a marketplace that is rapidly changing and requiring our constant innovation."

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