'Digital bellwethers' set high bar for insurer customer service


The insurance industry is being challenged from a customer experience perspective by “digital bellwethers” such as Amazon and Google and the customer service bar is being raised exponentially year after year, according to Don Jones, head of claims at Mass Mutual US Insurance Operations.

Digital, bellwethers, insurer, customer, claims, insurance, Mutual, Wheaton, Plymouth, strategy, virtual, Tech, Baird, technology, automation,

Intelligent Insurer