30 September 2014

ERS poaches QBE Europe casualty head

ERS has appointed Donna Willis as head of personal injury claims. She will report to claims director Peter Smith.

She will have responsibility for ERS’ personal injury claims strategy and performance management, delivered through its specialist teams in Brentwood, Essex.

Willis joins from QBE European operations, where she was head of casualty claims with responsibility for £900 million in claims reserves and a team of 110 people across several locations.

Prior to this, Donna spent 15 years with AXA in a variety of claims roles covering all the main classes of general insurance business.

Smith said: "We have made significant progress in this area.  However our performance in personal injury is key to ERS’ business results and with Donna’s arrival we are well placed to continue taking advantage of legal reforms and defending ERS against the behaviours of claim management companies while indemnifying genuine innocent claimants in a timely manner.

"Donna is another high quality recruit into ERS, showing that talented people are increasingly interested in working with us.”

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