Manulife funds AI research on disability claim, fraud detection
Canadian multinational insurance and financial services company Manulife has entered into four-year $400,000 partnership with the Waterloo Artificial Intelligence Institute at the University of Waterloo.
The investment will support artificial intelligence (AI) research in disability claim prediction, fraud detection and natural language comprehension in customer service.
Through this partnership, Manulife and UWaterloo intend to build the next generation of intelligent systems through the institute's partnership programme.
"Customer expectations are evolving and are increasingly driven by the power of technology,” said Cindy Forbes, executive vice president and chief analytics officer at Manulife. “This partnership with Canada's top university in computer science and engineering is well matched with Manulife as we transform into a digital, customer-centric leader," Forbes added.
Feridun Hamdullahpur, president and vice chancellor at the University of Waterloo, added: "AI is proving to be one of the most important technologies of our time and will have a significant impact on our economy and the lives of Canadians. The University of Waterloo is committed to working with industry leaders like Manulife to ensure that we understand and benefit from the opportunities and impacts of this technology."
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