The biggest USP for many insurers
As another Re/insurance Lounge panel titled “ How the use of tech and service can set insurers apart” discussed, insurers’ claims departments have seen a transformation over the last two decades—and there’s no sign of it slowing down. Investments in technology have made notification and payments smoother and simpler and led to a whole range of broader services.
Among those who’ve invested heavily is Liberty Specialty Markets (LSM), the London-based insurer, which in 2020 recorded a gross written premium of $6.78 billion across its three pillars: international, London and global products, and reinsurance.
To find out more, Intelligent Insurer sat down later with LSM’s head of commercial claims, Irene Stavrou, for the Re/insurance Lounge, the online, on-demand platform for interviews and panel discussions with leading players from the market.
