Cobalt recruits head of insurer services ahead of May motor reforms

Cobalt Solutions, the motor claims specialist, has appointed a head of insurer services.

Steve Molloy has been working with the business as a consultant since August 2020 and joined on a permanent basis at the start of 2021.

Molloy has worked in outsourced motor claims management and replacement vehicle services for nearly 20 years, in senior operational management roles.

In his new role, Molloy will take the lead on client relationships, supply chain partnerships, and support the operational team in the development and delivery of the services required by the market.

With the motor reforms date confirmed as 31 May 2021, the company said it is well placed to support insurers with the challenges this may bring.

Molloy said: “It’s great to join on a permanent basis, and to be able to guide the business to become a force in motor claims.

“The service standards that already exist within the business are really high, driven by the way in which our sister company Coplus handles its broker claims. That is a fantastic starting point for me. The business is already ‘best in class’ when it comes to FNOL, regardless of whether in or out of hours; liability decision making on the first notification; and the ability to ensure a claim is placed on the right track. Not many companies can do this right first time, and provide the customer with certainty of the next steps. Combining the use of technology and people is really key to Cobalt’s decision making.”

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